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Support

Need help creating polaroids? We're here to help.

Email Support

We typically respond within 24 hours

info@nuktup.com

Frequently Asked Questions

Which image formats are supported?

Polaroid supports JPEG/JPG, PNG, HEIC/HEIF, WebP, and TIFF files. For best results with EXIF metadata, use JPEG images straight from your camera.

Why isn't my camera info showing?

EXIF metadata (ISO, aperture, shutter speed, etc.) is only available in images that contain it. Screenshots, heavily edited images, and some social media downloads strip EXIF data. Try using an original photo from your camera or phone.

Why isn't the location showing?

Location data requires GPS coordinates in the image's EXIF data. Make sure location services were enabled on your camera or phone when the photo was taken. Some apps strip GPS data for privacy.

Are my photos uploaded anywhere?

No. All processing happens entirely in your browser. Your images never leave your device. See our Privacy Policy for details.

Can I customize the polaroid style?

Yes! You can choose from multiple color themes (Classic White, Cream, Sepia, Newspaper, Dark), select different handwritten fonts, toggle which metadata to display, and choose social media format presets.

What export formats are available?

You can export your polaroid as PNG, JPEG, or WebP. The output is high-quality and ready for printing or sharing on social media.

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